Effective Date: September 9, 2026
Last updated: September 9, 2026
Wali LLC, a Missouri limited liability company
Please read this before you agree
These Terms affect your legal rights. The points below matter most:
These Terms of Service ("Terms") are a binding agreement between you and Wali LLC ("Wali," "we," "us") governing your access to and use of the Wali platform, website, and related services (the "Service"). By creating an account or using the Service, you accept these Terms. If you do not accept them, do not use the Service.
You must be at least 18 years old and able to form a binding contract. The Service is offered in the United States and is not directed to users outside it.
Capitalized terms used in these Terms have the meanings given where they first appear. "Your Content" means the records, images, text, and other material you submit to the Service. "Shared Link" means any link you generate that allows a person to view information from your account without signing in.
Wali provides a platform on which pet owners may store records relating to their pets, extract information from documents they upload, and share selected information with third parties by Shared Link.
We may modify, suspend, or discontinue any part of the Service at any time. Features described in marketing materials, documentation, or support content are not warranties and are not incorporated into these Terms.
You must provide accurate registration information and keep it current. Accounts are personal to you, and you may maintain only one account.
You are responsible for safeguarding your credentials and for all activity under your account. Notify us at hello@thewalipet.com if you believe your account has been accessed without authorization. We are not liable for loss arising from your failure to safeguard your account.
You may close your account at any time from your account settings. Closure results in deletion of your information as described in the Privacy Policy. Fees already paid are non-refundable except as stated in Section 4.
Wali offers a free plan and paid subscription plans. The features, fees, and billing interval of each plan are those displayed at the point of purchase at the time you subscribe. Current paid plans are $3.99 per month or $39.99 per year. Fees are stated in U.S. dollars and are exclusive of applicable taxes.
Usage limits applicable to the free plan are enforced at the account level and are displayed in the Service.
A 7-day free trial is available to new paid subscribers and requires a valid payment method. The free trial is available once per customer. If you have previously received a Wali free trial, paid billing begins immediately upon subscribing, and this will be disclosed to you before you subscribe.
The following disclosures are made to you, and your affirmative consent to them is obtained, at the point of subscription, separately from these Terms:
We record your consent to those disclosures, including the date, the plan and price shown, and the version of the disclosure presented.
Several states regulate automatic renewal offers, including California under its Automatic Renewal Law, Bus. & Prof. Code § 17600 et seq., and New York under Gen. Bus. Law § 527-a. Where the law of your state requires a disclosure, acknowledgment, notice, or cancellation method beyond what is described in this Section 4, that requirement applies to your subscription and we will honor it.
Your subscription renews automatically at the then-current fee for successive periods of the same length until you cancel. You authorize us to charge your payment method on that recurring basis.
We will notify you by email at least 15 days before each annual renewal.
You may cancel at any time from your account settings. Cancellation is self-service and requires no more steps than subscribing. You are not required to contact us, call us, or accept any offer in order to cancel.
Cancellation takes effect at the end of the period for which you have paid. You retain paid access until that date and are not charged for any period after cancellation takes effect.
Fees are non-refundable and we do not pro-rate partial periods, except that we will refund the unused prepaid portion of your subscription if we terminate your account for a reason other than your breach of these Terms, or where a refund is required by law.
We may change fees on at least 30 days' notice by email. A change takes effect at your next renewal. If you do not accept it, cancel before that date.
Payments are processed by Stripe, Inc., and your use of that processing is subject to Stripe's terms. We do not store full payment card numbers. Requests affecting your billing information or subscription are authorized against your authenticated session and cannot be directed to another account.
You may use the Service only for lawful purposes and only to store, organize, and share records for pets you own or are responsible for. You may not:
We may investigate suspected violations and may suspend or terminate accounts in connection with them.
You retain ownership of Your Content. You grant Wali a non-exclusive, royalty-free license to host, store, process, reproduce, and display Your Content solely as necessary to provide the Service to you and to the recipients of Shared Links you create. The license as to any item ends when you delete it or close your account, subject to the retention periods in the Privacy Policy.
You represent that you have the right to submit Your Content and that doing so does not infringe the rights of any third party.
You are solely responsible for the accuracy and completeness of Your Content. Wali does not verify, authenticate, or validate any record, certification, date, or document you submit or that is extracted from a document you submit. Information extracted automatically from a document may be incomplete or incorrect, and you are responsible for reviewing and correcting it before relying on it or sharing it.
Status indicators the Service displays, including any indication that a vaccination is current, due, or expired, are generated from information you supply or approve. They are informational only and are not verification of anything.
The Service allows you to generate Shared Links that display selected information from your account to any person holding the link, without that person signing in. Your document images and your complete records are not accessible through a Shared Link.
A Shared Link limited to vaccination status may be issued without an expiration date. Every other Shared Link requires an expiration date, which you select when you create it, and expires at the end of the selected day in the time zone in which it was created.
Shared Links are not password protected and their security depends entirely on the secrecy of the link. Any person who obtains the link, including a person to whom your recipient forwards it, may view the shared information while the link is active. You are solely responsible for deciding with whom to share a link and for deactivating any link you no longer want active. You may deactivate a Shared Link at any time from your account.
When you submit a document image, you authorize Wali to store it and to process it using optical character recognition and artificial intelligence services operated by third parties, for the sole purpose of extracting information for your records. The AI services used are identified by name in the Privacy Policy, which also describes the terms under which they process that data.
The content of a document you submit is treated as data only. It does not direct the Service's behavior, and no information is entered into your records without being presented to you first.
Document images are stored privately, are not accessible to other users or to the public, and are not included in any Shared Link. Storage of document images is a paid feature. Retention of document images after a paid subscription ends is governed by the Privacy Policy.
The Service, including its software, design, text, trademarks, and all content other than Your Content, is owned by Wali LLC or its licensors and is protected by United States and international law. No right or license is granted to you except the limited right to use the Service under these Terms. You may not copy, modify, distribute, or create derivative works from it.
If you send us suggestions or feedback, you grant us an unrestricted, perpetual right to use them without compensation or obligation to you.
Copyright complaints. If you believe material stored or displayed through the Service infringes a copyright you own or control, send written notice to Wali LLC at the address in Section 19, or to hello@thewalipet.com with the subject line "Copyright Notice." Include identification of the work claimed to be infringed, identification of the material you say is infringing and where it appears, your contact details, a statement that you believe in good faith the use is not authorized, and a statement that the information is accurate and that you are authorized to act for the copyright owner. We will remove or disable access to material we determine to be infringing and will terminate, in appropriate circumstances, the accounts of repeat infringers.
The Service relies on and links to services operated by third parties, including Stripe for payment processing and Google Analytics, Microsoft Clarity, and PostHog for analytics. Those services are governed by their own terms and privacy policies. Wali is not responsible for their acts, omissions, or practices. Our use of analytics services and the choices available to you are described in the Privacy Policy.
WALI IS NOT A VETERINARY PRACTICE AND DOES NOT PROVIDE VETERINARY, MEDICAL, OR HEALTH ADVICE. Nothing in or displayed by the Service, including any record, status indicator, note, or Shared Link, is veterinary advice, a diagnosis, a treatment recommendation, or a recommendation that any action be taken or not taken. This applies equally to information the Service displays to any third party.
Always consult a licensed veterinarian regarding your pet's health and care, and contact a licensed veterinarian or emergency animal hospital in an emergency.
Wali is not a covered entity under the Health Insurance Portability and Accountability Act, and records stored in the Service are not protected health information under that Act.
These Terms apply from the creation of your account until terminated. You may terminate by closing your account.
We may suspend or terminate your access at any time, with or without notice, if we determine you have breached these Terms, if your use presents a risk to other users or to the Service, or for any other lawful business reason. If we terminate for your breach, no refund is due. If we terminate for any other reason, Section 4.5 applies.
Sections 6, 9, 11, 13, 14, 15, 16, 17, and 18 survive termination.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND. TO THE FULLEST EXTENT PERMITTED BY LAW, WALI DISCLAIMS ALL WARRANTIES, EXPRESS, IMPLIED, AND STATUTORY, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, AND ANY WARRANTY ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.
WALI DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR FREE, THAT DEFECTS WILL BE CORRECTED, THAT ANY NOTIFICATION OR REMINDER WILL BE DELIVERED, OR THAT ANY RECORD, EXTRACTED VALUE, DATE, OR STATUS INDICATOR IS ACCURATE, COMPLETE, OR AUTHENTIC. YOU ASSUME ALL RISK ARISING FROM YOUR RELIANCE ON ANY INFORMATION IN THE SERVICE.
TO THE FULLEST EXTENT PERMITTED BY LAW, NEITHER WALI LLC NOR ITS MEMBERS, OFFICERS, EMPLOYEES, AGENTS, OR LICENSORS WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITY, OR FOR ANY VETERINARY OR OTHER COST, INJURY, OR HARM TO ANY ANIMAL OR PERSON, ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS, WHETHER IN CONTRACT, TORT, OR OTHERWISE, AND WHETHER OR NOT WALI HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
TO THE FULLEST EXTENT PERMITTED BY LAW, WALI'S TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF THE AMOUNT YOU PAID WALI IN THE TWELVE MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM OR ONE HUNDRED DOLLARS ($100.00).
THESE LIMITATIONS APPLY EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE. SOME JURISDICTIONS DO NOT PERMIT CERTAIN EXCLUSIONS OR LIMITATIONS, AND TO THAT EXTENT THEY DO NOT APPLY TO YOU.
You will indemnify, defend, and hold harmless Wali LLC and its members, officers, employees, and agents from and against any claim, demand, liability, damage, judgment, loss, cost, or expense, including reasonable attorneys' fees, arising out of or relating to: (a) Your Content; (b) your use of the Service; (c) any Shared Link you create or the reliance of any person on information displayed through it; (d) your breach of these Terms or of any law; or (e) your infringement of the rights of any third party.
These Terms and any dispute arising out of or relating to them, to the Service, or to your relationship with Wali (each, a "Dispute") are governed by the laws of the State of Missouri, without regard to conflict of law principles. This Section 16 is governed by the Federal Arbitration Act, 9 U.S.C. § 1 et seq., which applies to and governs its interpretation and enforcement.
Before beginning an arbitration or filing in court, you agree to give us an opportunity to resolve the matter. Send a written Notice of Dispute to hello@thewalipet.com with the subject line "Notice of Dispute," or by mail to the address in Section 19. The notice must state your name, the email address on your account, a mailing address, a description of the Dispute, and the relief you are seeking. We will send any notice to the email address on your account.
Both parties will attempt in good faith to resolve the Dispute for 30 days after the notice is received. Neither party may begin an arbitration or a court proceeding until that period has passed. The statute of limitations and any arbitration fee deadline are tolled while it runs. This requirement applies equally to you and to Wali.
IF THE DISPUTE IS NOT RESOLVED UNDER SECTION 16.2, YOU AND WALI AGREE THAT IT WILL BE RESOLVED BY BINDING INDIVIDUAL ARBITRATION AND NOT IN A COURT, EXCEPT AS STATED IN SECTION 16.4. YOU AND WALI ARE EACH GIVING UP THE RIGHT TO A TRIAL BY JURY AND THE RIGHT TO HAVE THE DISPUTE HEARD BY A JUDGE.
The arbitration will be administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules, as modified by these Terms. The rules and forms are available at adr.org or by calling 1-800-778-7879. If the AAA is unavailable or declines to administer the arbitration, the parties will agree on a substitute administrator, and if they cannot agree, a court of competent jurisdiction will appoint one.
Where it happens. Unless you and Wali agree otherwise, the arbitration will be conducted by written submissions, by telephone, or by videoconference. If an in-person hearing is held, it will take place in the county where you live or in a mutually agreed location, and never in a place that requires you to travel unreasonably.
Who decides what. The arbitrator has exclusive authority to resolve any Dispute, including any question of the interpretation, scope, applicability, enforceability, or formation of this Section 16. The one exception is Section 16.6: whether the class action waiver is enforceable is decided by a court and not by the arbitrator.
Fees. Payment of filing, administration, and arbitrator fees is governed by the AAA Consumer Arbitration Rules, which assign the great majority of those fees to the business rather than to the consumer. If the arbitrator finds that your claim was frivolous or brought for an improper purpose, fees may be reallocated as the AAA rules permit. Each party is otherwise responsible for its own attorneys' fees, except where a statute or the arbitrator's award provides otherwise.
Authority and effect. The arbitrator may award any individual relief, including statutory damages, injunctive relief, and attorneys' fees, that a court could award to that individual under applicable law, and may not award relief to or against anyone who is not a party. The arbitrator will issue a written decision stating the essential findings and conclusions. The award is final and binding, and judgment on it may be entered in any court with jurisdiction.
Either party may:
Nothing in this Section prevents you from reporting a concern to any federal, state, or local agency, and where the law allows, that agency may seek relief on your behalf.
You can decline arbitration and keep your right to go to court. To opt out, send an email to hello@thewalipet.com with the subject line "Arbitration Opt-Out" within 30 days of the date you first accept these Terms, stating your name and the email address on your account. That is all that is required.
Opting out affects only Section 16.3. It does not affect any other part of these Terms, and it will not be held against you in any way. If you opt out, Disputes are resolved in the courts identified in Section 16.7. If you have previously accepted a version of these Terms containing an arbitration provision and did not opt out then, that election carries forward.
YOU AND WALI AGREE THAT EACH MAY BRING A DISPUTE AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, CONSOLIDATED, COLLECTIVE, PRIVATE ATTORNEY GENERAL, OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE THE CLAIMS OF MORE THAN ONE PERSON AND MAY NOT PRESIDE OVER ANY FORM OF CLASS PROCEEDING. TO THE EXTENT PERMITTED BY LAW, YOU AND WALI WAIVE ANY RIGHT TO A TRIAL BY JURY.
If a court decides that this Section 16.6 is unenforceable as to a particular claim or a particular request for relief, then that claim or request is severed from the arbitration and must proceed in the courts identified in Section 16.7. Every other claim proceeds in arbitration. If this Section 16.6 is found unenforceable in its entirety, then Section 16.3 is void in its entirety and all Disputes proceed in those courts.
Any Dispute that is not subject to arbitration under this Section, and any action to enforce or vacate an arbitration award, must be brought exclusively in the state or federal courts located in Missouri. You and Wali each consent to personal jurisdiction and venue there.
ANY DISPUTE ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE MUST BE FILED, WHETHER IN ARBITRATION OR IN COURT, WITHIN ONE (1) YEAR AFTER IT ACCRUES, OR IT IS PERMANENTLY BARRED, EXCEPT WHERE A SHORTENED PERIOD IS PROHIBITED BY APPLICABLE LAW.
If we make a material change to this Section 16 after you accept these Terms, you may reject that change by emailing us at hello@thewalipet.com with the subject line "Arbitration Opt-Out" within 30 days of the notice, in which case the version of this Section that you last accepted continues to govern.
This Section 16 survives termination of these Terms and the closure of your account.
Nothing in these Terms waives or limits any right you have under the consumer protection law of your state of residence, including any right that cannot be waived by agreement. Where a provision of these Terms conflicts with such a right, that right controls and the remainder of these Terms stays in effect.
Nothing in these Terms limits any right you have under the Missouri Merchandising Practices Act, Mo. Rev. Stat. § 407.010 et seq. You may contact the Missouri Attorney General's Consumer Protection Hotline at 1-800-392-8222 or ago.mo.gov/consumer-complaints. Residents of other states may contact their own Attorney General.
Entire agreement. These Terms and the Privacy Policy are the entire agreement between you and Wali regarding the Service and supersede all prior understandings.
Severability. If any provision is held unenforceable, it will be limited or severed to the minimum extent necessary and the remainder will continue in effect.
No waiver. A failure to enforce any provision is not a waiver of it.
Assignment. You may not assign these Terms without our written consent. We may assign them in connection with a merger, acquisition, reorganization, or sale of assets.
Notices. We will send notices to the email address on your account. Notices to us go to hello@thewalipet.com.
Force majeure. Neither party is liable for delay or failure in performance caused by circumstances beyond its reasonable control.
Changes. We may modify these Terms. We will give at least 30 days' notice by email of any material change. Continued use after the effective date constitutes acceptance. If you do not accept, close your account.
Wali LLC
10685-B Hazelhurst Dr.
Houston, TX 77043
hello@thewalipet.com
thewalipet.com
Related documents: Privacy Policy · Veterinary Disclaimer.
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